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A DLL was not found

+1 vote
When installing the isolator on Windows, Im getting the error "A DLL was not found"
Are there any logs to check to see which exact DLL can't be found?
asked by alainschaerer
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 (640 points)

2 Answers

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To troubleshoot the "A DLL was not found" error during Typemock Isolator installation on Windows, you can start by checking the installation logs, which are often found in the %TEMP% directory or the Typemock installation folder. Reviewing these logs may reveal the missing DLL. Additionally, using tools like Dependency Walker can help analyze the executable and identify missing dependencies. The Windows Event Viewer under Windows Logs > Application can also provide error details related to missing DLLs. Ensuring that required dependencies, such as the latest Microsoft Visual C++ Redistributables and necessary .NET Framework versions, are installed can often resolve this issue. Running the installer via Command Prompt with the msiexec command can provide additional debug output to help pinpoint the problem.

answered by shotvpro
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 (1.2k points)
selected by Alon_TypeMock
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+1 vote
Hi Alain,

My name is Tom, and I work for Typemock.

If you could answer a few questions to give us a better understanding of the issue, that would be great.

1. At what stage are you getting the DLL error?
2. Can you provide a screenshot of the error?

3. Can you also please run this command to install Isolator with logs enabled?

msiexec /i [path to installer] /L*V [save path for the log]

I am sending you a private email so that you can send me the screenshot and logs there, as well as continue the discussion.

Best,

Tom Milchman,

Typemock Support Specialist

EDIT: This issue was fixed by installing Isolator with admin privileges.
answered by Tom_Typemock
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 (1.2k points)
edited by Tom_Typemock
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Thanks for the help! I will get back to you as soon as I can.
commented by alainschaerer
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 (640 points)
Not sure if you got my Email but here is the relevant part of my log:
Error: could not load custom action class InstallCustomActions.Actions from assembly: InstallCustomActions

System.IO.FileLoadException: Could not load file or assembly 'InstallCustomActions, Version=9.3.1.0, Culture=neutral, PublicKeyToken=3dae460033b8d8e2' or one of its

The whole log is attached in my email sent to the sales email (I have not found a personal Email from you).
commented by alainschaerer
Report User
 (640 points)
Hi Alain,

Strange that you didn't receive my email, but I did see the one you sent to sales and replied to it just now. If you didn't receive it, please let me know.

Best,
Tom Milchman,
Typemock Support Specialist
commented by Tom_Typemock
Report User
 (1.2k points)
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